Same-Day Service Explained

We say it on our website and we say it to every customer who calls about a service need: we offer same-day service. We know that phrase gets thrown around in a lot of industries where it does not really mean much. Here is what it actually means at Wakarusa Ag.

Where Same-Day Service Came From

Franklin Martin started Wakarusa Ag from a working dairy farm. When your TMR mixer goes down in the middle of the morning feeding cycle, you do not have time to wait three days for a service appointment. Cows need to eat. The Martin family understood that reality because they lived it, and they built the service operation at Wakarusa Ag around it.

What We Mean When We Say Same-Day

For in-shop repairs, same-day means we aim to diagnose and resolve the repair the day the equipment comes in. For field service calls, it means we try to schedule your call for the same day you contact us, particularly for critical feeding and harvest equipment.

We will be straight with you: same-day is not a guarantee on every job under every circumstance. A repair that requires a specialized part we do not have in stock may take a day or two for parts arrival. A field call on a busy harvest day may have to schedule for the next morning. What we promise is that we prioritize time-critical situations and we do not leave you waiting in a queue with no updates.

The Loaner Policy

This is where our service commitment gets concrete. If we receive your equipment and we cannot get it repaired the same day, we will provide a loaner unit — for TMR mixers and tractors in particular — so your operation keeps running. This is not a promise most dealers can make because it requires inventory investment and operational commitment. We make it because our customers depend on it.

We have had customers call us from service visits they had with other dealers where the tractor sat for two weeks. That does not happen here.

What To Do In an Equipment Emergency

Call 574-862-1163 and tell us it is urgent. Do not submit a web form and wait for a callback. Call us directly. Our team will assess the situation, tell you honestly whether we can get to you same-day, and set up a service call or arrange drop-off. If you need a loaner while we work on your machine, tell us that upfront and we will check availability.

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What seperates us from the rest

Why Choose UsWhy Choose Us

Research has shown that when a farmer is looking to buy a new piece of equipment for their farm the first step is to talk to a dealer and see what choices are available.  The next step is to talk to a neighbor or a farmer in a neighboring area or state to get their opinion.  It’s important to know what size of equipment you need.  It’s also important to consider if you are looking for a moderately priced brand or are you willing to pay a premium for one that meets the highest standards of the industry.

When you shop at Wakarusa Ag, their team will be taking all those factors into consideration alongside you. They are uniquely qualified to answer your questions because they have experience as farmers, dairymen, livestock producers and equipment retailers.  When you are looking for new equipment, rest assured, you will get expert advice from Wakarusa Ag.

Replacement Parts

Since 2014, Wakarusa Ag LLC has been offering the greater Michiana area quality OEM parts for all the brands we carry. We provide local businesses with farm equipment parts, construction equipment parts, and lawn equipment parts.

Service Department

Wakarusa Ag employs a team of experienced certified service technicians. We provide farm equipment service, construction equipment service, repairs, and maintenance on all the brands we carry.

Financing

Wakarusa Ag works with a variety of companies to provide you with the best farm and construction equipment financing options for you and your business. Together with our partners, we can help you acquire the equipment you need to operate your business successfully.

Rental

Wakarusa Ag offers farm equipment rentals and construction equipment rentals for all types of projects. We can help you get the equipment you need to get the job done right. Our personalized and flexible rental options are sure to suit your unique needs.